Remote Senior Systems Engineer – Production Support

Socket.dev; State College (Centre County); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to deliver day-to-day operational support for complex cloud-based applications. The role emphasizes rapid outage resolution, documentation, and close collaboration with customers and cross-functional teams.

Remote work with a strong focus on AWS/Azure, Linux/Windows environments, and IaC/CI/CD practices. Requires 8+ years in systems engineering and security/compliance awareness; VA standards adherence is

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

DynaTrace

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CI/CD pipelines

AWS RDS

Oracle RDBMS/RDS

SQL queries

Security/compliance

Education

Bachelor’s degree in Computer Science/Information Technology/Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to deliver day-to-day operational support for complex cloud-based applications. The role emphasizes rapid outage resolution, documentation, and close collaboration with customers and cross-functional teams.

Remote work with a strong focus on AWS/Azure, Linux/Windows environments, and IaC/CI/CD practices. Requires 8+ years in systems engineering and security/compliance awareness; VA standards adherence is