Remote Senior Systems Engineer - Production & Cloud Ops

Socket.dev; Davenport (IA); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) for a remote role supporting VA systems. The candidate will deliver high-level operational support for cloud-based applications, ensure security compliance, and work closely with customers in day-to-day activities.

Required 8+ years in systems engineering, strong Linux/Windows proficiency, and hands-on cloud and automation experience including AWS/Azure, CI/CD, and IaC tools.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Experience with AWS and/or Azure Cloud platforms, including S3, Step Functions, Batch Jobs, and CloudWatch.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows OS

Python/Bash/PowerShell

Automation tools (Ansible/Puppet/Chef)

Infrastructure as Code (CloudFormation

CloudWatch/DynaTrace/Science Logic

CI/CD & Git (GitHub Actions, CodeBuild

Networking & VPN

Education

Bachelor's degree in Computer Science/IT/Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild/CodeDeploy

CodeBuild/CodeDeploy

CloudFormation

Dynamo/Monitoring tools

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) for a remote role supporting VA systems. The candidate will deliver high-level operational support for cloud-based applications, ensure security compliance, and work closely with customers in day-to-day activities.

Required 8+ years in systems engineering, strong Linux/Windows proficiency, and hands-on cloud and automation experience including AWS/Azure, CI/CD, and IaC tools.