Remote Senior Systems Engineer - Production Support

Socket.dev; Shreveport (LA); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud-based systems in a remote-capable environment with a focus on VA applications.

The role requires 8+ years of systems engineering experience in production settings, strong Linux/Windows, AWS/Azure, IaC, CI/CD, and security compliance, plus on-call availability. Public Trust clearance is preferred. This is a W-2 remote US-based position.

Qualifications

• 8+ years of experience in systems engineering or related field, especially production environments
• 3+ years of experience with SQL query and monitoring
• Proven track record of managing and maintaining large-scale production systems
• Experience with cloud-native technologies and infrastructure-as-code (IaC) tools

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in day-to-day activities
• Respond to user calls regarding hardware and software problems
• Communicate status of key problem statuses to users and senior management
• Perform maintenance/installation of computing infrastructure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS/Azure Cloud

Linux/Unix & Windows

Python/Bash/PowerShell

Automation tools

IaC CloudFormation

CI/CD GitHub Actions/CodeBuild/CodeDep

Monitoring CloudWatch/Dynatrace

Security/compliance

On-call production support

Education

Bachelor’s degree in CS/IT/SE

Tools

GitHub Actions

AWS CodeBuild

CodeDeploy

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud-based systems in a remote-capable environment with a focus on VA applications.

The role requires 8+ years of systems engineering experience in production settings, strong Linux/Windows, AWS/Azure, IaC, CI/CD, and security compliance, plus on-call availability. Public Trust clearance is preferred. This is a W-2 remote US-based position.