Remote Senior Support Engineer, Linux & CI/CD

GitLab; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & ESPP

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking an Assigned Support Engineer for our fully remote, distributed team. You will serve as a trusted technical advisor to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, leveraging Linux, GitLab CI/CD, and debugging tools to prevent incidents and optimize workflows.

In this role you’ll troubleshoot complex issues, create reusable knowledge content, and partner across Product, Development, Infrastructure, CS, and Sales to resolve blockers and shape product

Qualifications

• Experience handling complex, customer-facing support cases end to end.
• Advanced troubleshooting across apps, infra, and integrations.
• Familiarity with Linux performance analysis and debugging tools.

Responsibilities

• Provide technical support to GitLab’s largest customers ensuring stability and performance.
• Troubleshoot critical issues using Zendesk, logs, and Linux utilities like strace.
• Build proactive relationships with customer stakeholders to address blockers.
• Collaborate with Product/Dev/ infra/ CS/ Sales to drive fixes and influence roadmap.
• Advise customers on CI/CD deployments and incident impact on workflows.

Skills

Linux systems

GitLab CI/CD

Zendesk

strace

Ruby

Bash

Kubernetes

Communication

Technical writing

Education

LFCE or RHCE equivalent

Tools

Ruby on Rails

Job description

GitLab is seeking an Assigned Support Engineer for our fully remote, distributed team. You will serve as a trusted technical advisor to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, leveraging Linux, GitLab CI/CD, and debugging tools to prevent incidents and optimize workflows.

In this role you’ll troubleshoot complex issues, create reusable knowledge content, and partner across Product, Development, Infrastructure, CS, and Sales to resolve blockers and shape product