Remote Senior Supervisor — Commercial Casualty Claims

CSAA Insurance Group; Illinois; Remote; USD 85,000 - 120,000; Full time

Job summary

CSAA Insurance Group seeks a Supervisor, Commercial Casualty Claims – Remote to oversee complex auto and commercial injury claims across states. You will supervise investigations, evaluations and settlements while directing workflows and ensuring service quality and regulatory compliance.

The role requires 3+ years of casualty supervisory experience, virtual customer service expertise, and relevant designations. Remote, nationwide with potential travel for meetings and liaison duties.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to adjuster role(s) supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or an equivalent combination of education and experience.
• Associate in Claims (AIC), CPCU and/or ICAR designations.

Responsibilities

• Oversees investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Decisions on coverage and liability claims of varying complexity.
• Manages phone queues and meetings for department efficiency.
• Ensures high-quality service through monitoring, reports and feedback.
• Ensures compliance with policies, procedures and regulations.
• Oversees daily operations across multiple shifts, open 7 days a week.
• Collaborates with other departments on projects; produces QA reports.
• Acts as liaison for commercial customers and brokers.
• Subject-matter expert for claim-related issues and regulatory reviews.
• Conducts trend analysis for process improvements.

Skills

Casualty or bodily injury supervisory

Experience handling Commercial Auto, R

Virtual environment customer service

Education

Bachelor's degree in related area or equivalent

Associate in Claims (AIC), CPCU and/or ICAR designations

Job description

CSAA Insurance Group seeks a Supervisor, Commercial Casualty Claims – Remote to oversee complex auto and commercial injury claims across states. You will supervise investigations, evaluations and settlements while directing workflows and ensuring service quality and regulatory compliance.

The role requires 3+ years of casualty supervisory experience, virtual customer service expertise, and relevant designations. Remote, nationwide with potential travel for meetings and liaison duties.