Remote Senior Supervisor, Commercial Casualty Claims

CSAA Insurance Group; Central City (KY); Remote; USD 75,000 - 105,000; Full time

Job summary

CSAA Insurance Group is seeking a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims across multiple states from a remote work setup.

You will supervise investigations, evaluate coverage and liability, manage workflows, mentor staff, and partner with brokers and internal teams to ensure timely resolutions and strong customer service. Travel as needed, and participate in process improvements.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience in claims.
• Technical experience in handling claims relevant to supervisee role(s).
• HS/GED or 3-year virtual customer service experience with internet, phone and chat.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or equivalent education/experience.
• Associates in Claims (AIC), CPCU and/or ICAR designations.

Responsibilities

• Oversees investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Decisions on coverage and liability claims of varying complexity.
• Manages phone queues and meetings for department efficiency.
• Ensures high-quality service levels through monitoring and feedback.
• Acts as claims liaison for commercial customers and brokers.

Skills

Casualty claims supervisory

Litigation handling

Virtual/remote capabilities

Education

Bachelor's degree in related area

High School diploma or GED

Associate in Claims (AIC)

CPCU/ICAR designation

Job description

CSAA Insurance Group is seeking a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims across multiple states from a remote work setup.

You will supervise investigations, evaluate coverage and liability, manage workflows, mentor staff, and partner with brokers and internal teams to ensure timely resolutions and strong customer service. Travel as needed, and participate in process improvements.