Remote Senior Claims Supervisor – Commercial Casualty

CSAA Insurance Group; Wisconsin; Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Remote-first culture

Annual discretionary bonus up to 12%

Job summary

CSAA Insurance Group seeks a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims, including litigation handling, in a remote, nationwide capacity. You will supervise multiple states virtually while driving process improvements and ensuring policy compliance.

The role focuses on leadership over investigations, negotiation, workflow supervision, and QA across shifts, with potential budget and liaison responsibilities for commercial clients and brokers.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to adjuster role(s) supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or an equivalent combination of education and experience.
• Associate in Claims (AIC), CPCU and/or ICAR designations.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Manages phone queues and coordinates meetings for efficient operation.
• Ensures consistent, high-quality service levels through monitoring file quality and customer feedback.
• Acts as claims liaison for commercial customers and brokers to build and maintain relationships.
• Travels as needed for role, including enterprise and team meetings.

Education

Bachelor's degree in related area or equivalent

Associate in Claims (AIC), CPCU and/or ICAR designations

Job description

CSAA Insurance Group seeks a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims, including litigation handling, in a remote, nationwide capacity. You will supervise multiple states virtually while driving process improvements and ensuring policy compliance.

The role focuses on leadership over investigations, negotiation, workflow supervision, and QA across shifts, with potential budget and liaison responsibilities for commercial clients and brokers.