Remote Senior Claims Supervisor: Commercial Casualty

CSAA Insurance Group; Kentucky; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Total compensation package

Annual bonus eligibility

401(k) with company match

Flexible Workplace / remote-first

Job summary

CSAA Insurance Group is seeking a Supervisor for Commercial Casualty Claims. This remote role oversees complex auto and commercial injury claims, including litigation handling, across multiple states.

You will manage investigations, evaluations, negotiations, and decisions on coverage and liability, while supervising workflows and staffing in a remote, 7-day operation. The position requires 3+ years of supervisory casualty claims experience, a related degree or equivalent, and professional

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to adjuster role(s) supervised.
• High School/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or an equivalent combination of education and experience.
• Associate in Claims (AIC), CPCU and/or ICAR designations.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Arranges and conducts meetings for efficient department operation.
• Ensures high-quality service levels through monitoring of file quality and feedback for improvement.
• Oversees daily operations across multiple shifts and remote collaboration.
• Produces Quality Assurance Reports (QARs).
• Acts as liaison for commercial customers and brokers; builds relationships.

Skills

Casualty claims supervision

Leadership

Budget management

Education

Bachelor's degree in related area

AIC / CPCU / ICAR designations

Job description

CSAA Insurance Group is seeking a Supervisor for Commercial Casualty Claims. This remote role oversees complex auto and commercial injury claims, including litigation handling, across multiple states.

You will manage investigations, evaluations, negotiations, and decisions on coverage and liability, while supervising workflows and staffing in a remote, 7-day operation. The position requires 3+ years of supervisory casualty claims experience, a related degree or equivalent, and professional