Remote Senior Casualty Claims Supervisor

CSAA Insurance Group; Maryland; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual discretionary bonus up to 12%

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group is seeking a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims from a remote setting across multiple states. The role involves supervising investigations, evaluating coverage decisions, and managing workflows and budgets to ensure high-quality service.

The position emphasizes leadership, policy compliance, and collaboration with partners, brokers, and internal teams in a remote-first environment that may include travel for

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to the supervised role.
• HS/GED or 3 years virtual customer service experience in a similar setting.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or equivalent combination of education and experience.
• AIC/CPCU/ICAR designations.

Responsibilities

• Oversees investigation, evaluation, negotiation, and conclusion of claims.
• Directs and evaluates workflow of claims and liability decisions.
• Manages phone queues and daily operations across shifts.
• Ensures service levels through monitoring file quality and surveys.
• Acts as claims liaison for commercial customers and brokers.
• Provides training and coaching; conducts performance appraisals.
• Ensures compliance with insurance regulations and company policies.
• Assists with budget planning and resource management.

Skills

Casualty claims supervision

Leadership

Budget awareness

Education

Bachelor's degree in related area

HS/GED or 3 years virtual customer service

AIC/CPCU/ICAR designations

Job description

CSAA Insurance Group is seeking a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims from a remote setting across multiple states. The role involves supervising investigations, evaluating coverage decisions, and managing workflows and budgets to ensure high-quality service.

The position emphasizes leadership, policy compliance, and collaboration with partners, brokers, and internal teams in a remote-first environment that may include travel for