Remote Senior Manager, Commercial Claims & Operations

CSAA Insurance Group; Arizona; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Annual bonus eligibility up to 12% of

Résumé du poste

CSAA Insurance Group is seeking a Supervisor, Commercial Casualty Claims – Remote to oversee complex auto and commercial injury claims across multiple states. You will guide investigations, evaluate coverage and liability, and supervise claim workflows in a distributed team.

The role requires 3+ years in casualty supervision, relevant claim handling experience, and a Bachelor's degree (AIC/CPCU/ICAR designations preferred). Remote-first with potential travel for enterprise meetings.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to adjuster role(s) supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or an equivalent combination of education and experience.
• Associate in Claims (AIC), CPCU and/or ICAR designations.

Responsabilités

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Arranges and conducts meetings as required for the efficient operation of the department.
• Ensures consistent and high-quality service levels through ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement.
• Oversees the daily operations of the business unit and multiple shifts; open up to 7 days per week.
• Works collaboratively with other departments on projects and offers assistance with expertise.
• Produces Quality Assurance Reports (QARs).
• Shared responsibility for budgetary planning and results for the business unit; oversees resources to manage costs.
• Acts as claims liaison for commercial customers and brokers to build and maintain relationships.
• Subject matter expert for claim-related issues as well as legislative and DMV regulatory reviews and recommendations.
• Conducts trend and competitive analysis focused on process improvement opportunities.

Formation

Bachelor's degree in related area

Associate in Claims (AIC), CPCU and/or ICAR designations

Description du poste

CSAA Insurance Group is seeking a Supervisor, Commercial Casualty Claims – Remote to oversee complex auto and commercial injury claims across multiple states. You will guide investigations, evaluate coverage and liability, and supervise claim workflows in a distributed team.

The role requires 3+ years in casualty supervision, relevant claim handling experience, and a Bachelor's degree (AIC/CPCU/ICAR designations preferred). Remote-first with potential travel for enterprise meetings.