Remote Senior SRE – AI Platform for Multi-Tenant Systems

Xplor Technologies; United States; A distancia; USD 150.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Parental Leave

Volunteer days

Diversity & Inclusion programs

Free mental health support

Flexible working

Descripción de la vacante

Xplor Technologies seeks a hands-on Site Reliability Engineer to own the AI agent platform in production. You’ll define SLOs, manage AWS infrastructure, and build observability to improve reliability and cost efficiency across multi-tenant workloads.

You’ll lead on-call and incident reviews, implement guardrails for safety, and help product teams ship AI features faster with robust controls. This is a fully remote US role.

Formación

• 7+ years in SRE, DevOps or platform engineering for multi-tenant SaaS in production.
• Strong AWS experience and Terraform at scale (Spacelift, Terraform Cloud, Atlantis or similar).
• Experience building SLO-based alerting and observability with Datadog or similar tools, ideally with OpenTelemetry.
• A track record of leading incidents calmly and turning post-incident reviews into lasting fixes.
• Hands-on PostgreSQL operations: backups, point-in-time recovery, performance tuning and upgrades.
• Production-quality coding skills for automation and tooling.
• A least-privilege mindset and a disciplined approach to using AI tools.

Responsabilidades

• Define SLOs and error budgets for agent APIs, streaming and background work, including quality signals and alerting.
• Own the platform's AWS infrastructure (ECS, Aurora PostgreSQL, Redis) as Terraform delivered through Spacelift.
• Build observability in Datadog and OpenTelemetry with AI signals like token usage and cost per task.
• Ensure data stores are resilient with tested backups, failover and disaster recovery targets.
• Build resilience into the model layer with provider failover, quota and safe rollout/rollback.
• Protect the platform under multi-tenant load with per-tenant quotas and circuit breakers.
• Lead incident response and blameless postmortems, participate in on-call and game days.
• Make deployments safe by default and provide simple, standard ways to run workloads.
• Track and reduce cloud and model spend.

Conocimientos

SRE

DevOps

AWS

Terraform

Datadog

OpenTelemetry

PostgreSQL

Incident leadership

Herramientas

Datadog

Terraform

OpenTelemetry

AWS

PostgreSQL

Descripción del empleo

Xplor Technologies seeks a hands-on Site Reliability Engineer to own the AI agent platform in production. You’ll define SLOs, manage AWS infrastructure, and build observability to improve reliability and cost efficiency across multi-tenant workloads.

You’ll lead on-call and incident reviews, implement guardrails for safety, and help product teams ship AI features faster with robust controls. This is a fully remote US role.