Remote Senior Solutions Architect: Observability Leader

New Relic, Inc.

Portland (OR)

Remote

USD 226,000 - 283,000

Full time

4 days ago

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Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) plan and match

Flexible time-off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. is seeking a Solutions Architect to drive observability strategy and customer adoption of the New Relic platform.

You will lead technical evaluations, own POC/POV initiatives, and collaborate with sales, engineering, and product teams to align objectives with technical solutions. The role emphasizes transforming customers’ observability maturity, designing reference architectures, and delivering measurable business value.

Qualifications

Bachelor’s degree in Computer Science (or equivalent).
4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
Hands‑on experience and functional understanding of OpenTelemetry standards and other OSS such as Prometheus and Grafana.
Experience in observability with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms.
Understanding of Service Level measurement approaches (SLI/SLO).
Experience with DevOps, SRE, and Platform Engineering service delivery disciplines.
Hands‑on experience with cloud‑native technologies - Kubernetes, Docker, serverless.
Presentation and communication skills at both technical and executive levels.
Ability to analyze and interpret business requirements and customer interactions to anticipate and guide their needs.
Ability to communicate effectively with all levels of the customer organization, from executive to developer/practitioner level.

Responsibilities

In collaboration with sales and product teams, you will lead technical evaluations through ownership of New Relic POC/POV (Proof of Concept/Proof of Value) and SA workshops.
Regularly visit New Relic customer offices to understand and align with their objectives.
Create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption.
Accelerate transformation initiatives and observability maturity for New Relic customers and prospects.
Engage with customers, both on‑site and remotely, in a technical consulting and advisory role during different phases of sales cycles, while providing technical assistance and solution guidance.
Understand and document the customer’s current and desired state of observability and design solutions to address identified gaps.
Map the customer’s desired business outcomes to the required observability capabilities.
Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, and a field resource repository.
Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.