Head of Solutions Consulting – Observability

New Relic, Inc.; New York (NY); Hybrid; USD 226,000 - 283,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) with match

Flexible time off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. seeks a seasoned leader to run the regional Solutions Consulting team. You will guide a group of consultants and collaborate with Account Executives and Technical Success Managers to drive adoption and value across new logo customers.

You will bridge technical and business value, expanding our customer base while aligning with strategic goals and growth projections in a fast-paced, SaaS environment.

Qualifications

• 10+ years of direct customer facing Solution Consulting, or Sales Engineering.
• 2+ years of direct management of solutions consulting teams.
• Experience building and managing teams in fast-paced environments.
• Technical SaaS experience and ability to speak to technical customers.
• Executive sales strategy development and scalable delivery models.
• Mentoring talent and building motivated teams.
• Cross-functional collaboration across Sales, Engineering and Support.

Responsibilities

• Lead development and growth of the Solutions Consulting team.
• Manage team to deliver a catalog of services improving time to value.
• Coach account teams with POVs, RFP responses and business justification.
• Provide thought leadership on observability and business transformation.
• Escalation point to resolve account issues with cross-functional resources.
• Maintain knowledge of New Relic technologies to solve customer challenges.
• Partner with sales leaders for stakeholder engagement.

Job description

New Relic, Inc. seeks a seasoned leader to run the regional Solutions Consulting team. You will guide a group of consultants and collaborate with Account Executives and Technical Success Managers to drive adoption and value across new logo customers.

You will bridge technical and business value, expanding our customer base while aligning with strategic goals and growth projections in a fast-paced, SaaS environment.