Remote Senior ServiceNow SAM Pro Implementation Lead

NTT DATA North America; Plano (TX); On-site; USD 124,000 - 145,000; Full time

Job summary

NTT DATA North America is seeking an experienced Senior ServiceNow Technical Consultant with hands-on SAM Pro and Flexera transition experience to lead design, configuration, testing, deployment, and stabilization of SAM Pro capabilities for enterprise clients.

The ideal candidate will implement software-asset management processes, reconcile licenses, migrate data, and integrate ServiceNow with external systems, while collaborating with CMDB, ITAM, procurement, and security teams to ensure

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 5–7 years of hands-on ServiceNow platform development, configuration, administration, or implementation.
• 2+ years of ServiceNow implementation experience in enterprise environments.
• 2+ years of direct ServiceNow SAM Pro implementation, configuration, administration, or support experience.
• Experience with software normalization, software models, license entitlements, license metrics, reconciliation, and software-asset data management.
• Experience supporting at least one Flexera migration, Flexera integration, Flexera replacement, software-asset data migration, or comparable software-asset-management transition.
• Experience using ServiceNow import sets, transform maps, data loading, data validation, and reconciliation reporting.
• Proficiency in JavaScript, GlideScript, Flow Designer, ServiceNow Studio, REST/SOAP APIs, and ServiceNow integration methods.
• Experience with Agile delivery methodologies and DevOps or release-management practices.
• Strong communication, presentation, stakeholder-management, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead the design, configuration, development, testing, deployment, and stabilization of ServiceNow SAM Pro solutions.
• Support Flexera-related migration, integration, transition, data-conversion, validation, reconciliation, cutover, and hypercare activities.
• Configure and maintain ServiceNow software models, license entitlements, software normalization processes, publisher content, license metrics, and reconciliation controls.
• Analyze and resolve software-asset data-quality, normalization, reconciliation, and compliance exceptions.
• Collaborate with stakeholders to gather requirements, define scope, document data mappings, and develop scalable SAM Pro solution designs.
• Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, MID Servers, import sets, transform maps, and other approved integration tools.
• Develop and maintain technical documentation, including solution designs, configuration records, migration runbooks, test plans, cutover plans, reconciliation evidence, and operational handover materials.

Skills

ServiceNow

SAM Pro

Flexera

REST/SOAP APIs

JavaScript

Flow Designer

IntegrationHub

CMDB

Discovery

Data migration

Education

Bachelor's degree

Tools

MID Server

Transform Maps

Import Sets

GlideScript

ServiceNow Studio

DevOps

Job description

NTT DATA North America is seeking an experienced Senior ServiceNow Technical Consultant with hands-on SAM Pro and Flexera transition experience to lead design, configuration, testing, deployment, and stabilization of SAM Pro capabilities for enterprise clients.

The ideal candidate will implement software-asset management processes, reconcile licenses, migrate data, and integrate ServiceNow with external systems, while collaborating with CMDB, ITAM, procurement, and security teams to ensure