Remote Senior ServiceNow SAM Pro Engineer

CACI International Inc.; United States; Remote; USD 90,300 - 189,600; Full time

Job summary

CACI International Inc. seeks a Senior ServiceNow SAM Developer to design, implement, and optimize the SAM Pro module for the Air Force Enterprise IT program.

This hands-on role requires deep knowledge of SAM best practices, license positions, publisher packs, and data integrity across CMDB and ITOM. You will build custom integrations via REST/SOAP and IntegrationHub, configure discovery sources (MECM, AD, Tanium), create advanced reports and dashboards, and guide SAM analysts.

Qualifications

• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• 5+ years of hands-on experience as a ServiceNow Developer/Engineer.
• 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro.
• Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements.
• Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks.
• Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM.
• Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations).
• Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket).
• Experience with discovery tools (e.g. MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.

Responsibilities

• Design, develop, configure, and customize the ServiceNow SAM Pro module.
• Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery).
• Develop custom integrations between SAM Pro and other systems using REST/SOAP APIs, IntegrationHub, and other integration methods.
• Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance.
• Provide expert-level support and guidance to SAM analysts and other stakeholders.
• Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability.
• Document design specifications, configuration guides, and process flows.
• Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions.

Skills

JavaScript

REST/SOAP APIs

ServiceNow scripting languages

Education

Bachelor's degree in relevant field

Tools

MECM

AD

Tanium

ServiceNow Integration Hub

Job description

CACI International Inc. seeks a Senior ServiceNow SAM Developer to design, implement, and optimize the SAM Pro module for the Air Force Enterprise IT program.

This hands-on role requires deep knowledge of SAM best practices, license positions, publisher packs, and data integrity across CMDB and ITOM. You will build custom integrations via REST/SOAP and IntegrationHub, configure discovery sources (MECM, AD, Tanium), create advanced reports and dashboards, and guide SAM analysts.