Remote Senior SaaS Retention & Forecasting Analyst

GoTo; Phoenix (AZ); Remote; USD 98,000 - 151,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous paid time off

Tuition reimbursement and learning &开发

Thrive Global Wellness Program and EAP

Employee Resource Groups and charity匹配

Job summary

GoTo is seeking a Sr. Financial Analyst, SaaS Retention Specialist, to own renewal forecasting and retention analysis across our SaaS product lines. You will model churn, monitor retention outcomes, and provide forward-looking insights for strategic planning.

You’ll deliver variance analyses and actionable recommendations while ensuring data integrity and timely reporting across teams, driving growth and informed decision making in a fast-paced, remote US environment.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or a related field; advanced degree a plus. 5+ years’ experience in FP&A, or similar financial analysis roles in SaaS or subscription-based business models (Inc., deep understanding of SaaS KPIs/Metrics).
• Expert level financial modeling and data manipulation.
• Exceptionally self-motivated, detail-oriented, and intellectually curious, with a demonstrated ability to handle ambiguity and high workload in a fast-paced environment.
• Advanced strategic thinking and problem-solving skills; comfortable working with abstract concepts and fragmented data to create actionable recommendations.
• Ability to work effectively and seamlessly within teams and across departments, communicating complex concepts to both technical and non-technical audiences.

Responsibilities

• Own end-to-end renewal forecasting process with churn and retention modeling.
• Analyze retention metrics across SaaS product lines and deliver insights to leaders.
• Conduct deep-dive variance analysis and provide recommendations that influence business strategies.
• Reconcile retention data weekly/monthly and ensure the accuracy and timeliness of reporting.

Skills

Forecasting

Retention analytics

Financial modelling

Data manipulation

Team collaboration

Education

Bachelor's degree in Finance, Business, Economics

Job description

GoTo is seeking a Sr. Financial Analyst, SaaS Retention Specialist, to own renewal forecasting and retention analysis across our SaaS product lines. You will model churn, monitor retention outcomes, and provide forward-looking insights for strategic planning.

You’ll deliver variance analyses and actionable recommendations while ensuring data integrity and timely reporting across teams, driving growth and informed decision making in a fast-paced, remote US environment.