Remote Senior PV Client Relationship Manager

ProPharma; Raleigh (NC); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ProPharma is seeking a dynamic Client Services Manager to oversee designated client accounts, ensuring proactive service and strong relationship management across the lifecycle of engagements.

You will liaise with internal teams, identify opportunities for growth, and help optimize client contract services. The role supports hybrid work with occasional travel and requires at least 2 years in healthcare client management.

Qualifications

• Required: Life Sciences Degree or equivalent.
• At least 2 years prior experience in contract/client management in a health care environment.
• Mentoring and/or supervisory experience.

Responsibilities

• Manages designated ProPharma clients and their expectations in a proactive and professional manner to enhance the image of ProPharma.
• Develops and maintains client working practices and other supporting documentation as required.
• Forges excellent working relationships with clients via regular open and honest client meetings and communications to discuss any issues or potential improvements with ProPharma.
• Liaises with all roles within Client Services team to support the onboarding of new client contract services including proactive suggestions for the client on best practice, or most efficient processes and communicating this back to the client.
• Supports the extension of designated client services as delegated by management.
• Leads client visits to ProPharma’s offices including arranging and hosting the visit.
• Retrospectively reviews past performance for clients and identifies trends or patterns to facilitate further improvements for the client.
• Ensures Company personnel are kept up to date with relevant information and communicate changes to the necessary managers or teams.
• Identifies business development opportunities for the Company and ensures these are dealt with appropriately.
• Assesses extra requests made by the client, reviewing the cost implications, liaising with management, and negotiating terms of business.
• Ensures client invoicing is reflective of services.
• Development and delivery of client business review meetings.
• Supports Company with project work and collaborating with multiple business units to develop Client Services processes to ensure continued growth of the department and business.
• Ensures compliance with the specific Working Practices which have been agreed with designated clients.
• Prepares for and leads client audits as delegated by management.
• Ensures an effective communication channel with Operations and other relevant departments to enable effective service provision.
• Identifies and implements systems and processes to improve service and quality for the clients and ProPharma.
• Identifies, investigates, and coordinates responses to the client regarding complaints and deviations.
• Maintains awareness of and ensures compliance with the legal requirements and professional guidelines associated with services on behalf of the pharmaceutical industry.
• Ensures the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma and its clients.
• Supports other team members to ensure ProPharma’s processes are followed.
• Supports induction and training of new members of staff.
• Utilization will be measured as a part of the objectives for this role.
• Performs additional tasks within the Company as assigned.

Skills

Client liaison

Team collaboration

Communication skills

Organizational skills

Attention to detail

Multi-project management

Proactive approach

Travel readiness

SOP knowledge

Healthcare industry knowledge

Education

Life Sciences degree

Job description

ProPharma is seeking a dynamic Client Services Manager to oversee designated client accounts, ensuring proactive service and strong relationship management across the lifecycle of engagements.

You will liaise with internal teams, identify opportunities for growth, and help optimize client contract services. The role supports hybrid work with occasional travel and requires at least 2 years in healthcare client management.