Remote Senior Provider Relations & Operations Consultant

Dragonfly Health; Tennessee; Remoto; USD 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive Pay

Benefits Package

Growth opportunities

Team-oriented culture

Innovative technology solutions

Purpose-driven work

Resumo da vaga

Dragonfly Health is seeking a Senior Provider Services Consultant to join our remote-friendly team. The role focuses on owning provider concerns, guiding performance improvements, and partnering with implementation to enhance onboarding and training.

You’ll support daily operations, claims and billing, and sustained service quality across multiple locales. Ideal candidates bring 4+ years in vendor or relationship management within healthcare or DME, with excellent communication and Excel

Qualificações

• Bachelor’s degree or equivalent work experience.
• 4+ years of professional work experience with at least 2 years in vendor management, relationship management, or quality resolution.
• Healthcare/post-acute/managed care or durable medical equipment experience preferred.
• Strong communication, presentation, and interpersonal skills.
• Proficiency with Excel for reporting and data analysis.

Responsabilidades

• Act as the key contact for provider concerns and oversee resolution of service failures.
• Manage provider performance improvement plans and track quality incidents.
• Collaborate with implementation teams to improve provider onboarding and training.
• Monitor provider operations including claims, billing, redelivery issues, and service standards.
• Maintain CRM records and generate performance reporting and scorecards.
• Support onboarding and training of new Provider Services team members.
• Serve as a specialist for non-core business lines and large accounts.
• Provide weekend coverage on a rotating basis to meet client and patient needs.

Conhecimentos

Communication skills

Presentation skills

Interpersonal skills

Excel data analysis

Formação

Bachelor’s degree or equivalent

Descrição da vaga

Dragonfly Health is seeking a Senior Provider Services Consultant to join our remote-friendly team. The role focuses on owning provider concerns, guiding performance improvements, and partnering with implementation to enhance onboarding and training.

You’ll support daily operations, claims and billing, and sustained service quality across multiple locales. Ideal candidates bring 4+ years in vendor or relationship management within healthcare or DME, with excellent communication and Excel