Sr Provider Services Consultant - Northeast Region

Jobgether; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision coverage

401(k) with employer matching

Paid time off

Job summary

Jobgether, on behalf of a partner company, seeks a Sr Provider Services Consultant for the Northeast region in the United States. This remote role strengthens provider relationships and ensures high-quality service delivery across a regional healthcare network.

You will monitor performance, analyze service data, and drive continuous improvement across vendor management, operations, and implementation teams to support hospice and post-acute care services.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years of professional work experience.
• Minimum of 2 years in vendor management, relationship management, or quality resolution.
• Healthcare/post-acute care/managed care or DME experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee provider performance and service quality across the assigned region.
• Act as the primary point of contact for provider concerns and coordinate resolution of service failures.
• Manage provider performance improvement plans and monitor progress against objectives.
• Track quality incidents, identify recurring issues, and implement corrective actions.
• Collaborate with implementation teams to enhance onboarding and training processes.
• Monitor operations including claims, billing, and compliance with service standards.
• Maintain provider information and activity records in CRM.
• Prepare performance reports and insights to evaluate provider effectiveness.
• Support onboarding and training of new Provider Services team members.
• Coordinate with internal stakeholders on operational challenges and provider relationships.
• Participate in rotating weekend coverage to ensure continuity.

Skills

Analytical skills

Communication skills

Problem solving

Organizational skills

Relationship management

Excel proficiency

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Provider Services Consultant - Northeast Region based in the United States.

As a Senior Provider Services Consultant, you will help strengthen provider relationships and ensure consistent, high-quality service delivery across a regional healthcare network.

You will serve as a key point of contact for provider concerns, taking ownership of service issues and driving effective resolutions.

Working across vendor management, operations, and implementation teams, you will identify performance gaps and lead continuous improvement initiatives.

You will monitor operational performance, analyze service data, and ensure providers meet established quality and service-level expectations.

Your work will directly support clients, caregivers, and patients receiving hospice and post-acute care services.

This remote opportunity is designed for an experienced healthcare operations professional who combines analytical expertise, relationship management, and a strong commitment to patient care.

Accountabilities

You will oversee provider performance and service quality across the assigned region, building productive relationships and ensuring operational issues are addressed efficiently.

• Act as the primary point of contact for provider concerns and coordinate the resolution of service failures.
• Manage provider performance improvement plans and monitor progress against established objectives.
• Track quality incidents, identify recurring issues, and implement corrective actions to improve service delivery.
• Collaborate with implementation teams to enhance provider onboarding processes and training programs.
• Monitor provider operations, including claims, billing, redelivery issues, and compliance with service standards.
• Maintain accurate provider information and activity records within the CRM system.
• Prepare performance reports, scorecards, and analytical insights to evaluate provider effectiveness.
• Support the onboarding and training of new members of the Provider Services team.
• Serve as a subject matter specialist for non-core business lines and large accounts.
• Coordinate with internal stakeholders to address operational challenges and maintain strong provider relationships.
• Participate in rotating weekend coverage to ensure continuity of service and timely responses to client and patient needs.

Requirements

The ideal candidate has a background in healthcare operations, vendor management, or relationship management, with strong analytical and communication skills.

• Must reside in New York, New Jersey, Pennsylvania, Maine, Vermont, New Hampshire, Connecticut, Rhode Island, Delaware, or a surrounding area.
• Bachelor's degree or equivalent professional experience.
• At least 4 years of professional work experience.
• Minimum of 2 years of experience in vendor management, relationship management, or quality resolution.
• Experience in healthcare, post-acute care, managed care, or durable medical equipment (DME) is preferred.
• Strong communication, presentation, and interpersonal skills, with the ability to build effective relationships with external providers and internal teams.
• Excellent analytical and problem-solving abilities.
• Proficiency in Microsoft Excel, particularly for reporting and data analysis.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to identify performance issues, coordinate solutions, and support continuous improvement initiatives.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Paid time off and sick leave.
• 401(k) retirement plan with employer matching.
• Opportunities for professional growth and career advancement.
• Collaborative, agile, and adaptable team environment.
• Exposure to innovative healthcare technology and service solutions.
• Opportunity to contribute to improving the quality of hospice and post-acute patient care.