Remote Senior Provider Engagement Lead

Paradigm; Tennessee; Remote; USD 90,000 - 130,000; Full time

Job summary

Paradigm is seeking a Senior Provider Engagement Specialist for a full-time remote role. You will support implementation, management, and maintenance of contracted provider relationships nationwide, acting as a primary resource for education, issue resolution, and escalations across multiple lines of business.

The role emphasizes independent research, cross-functional collaboration, and meticulous documentation, requiring strong analytical and communication abilities to drive effective provider

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 5–7 years of experience in workers’ comp, provider relations, or managed care.
• Ability to interpret provider agreements, fees, and operational requirements.
• Strong communication and relationship-building skills.
• Excellent organizational skills and documentation accuracy.

Responsibilities

• Build and maintain strong relationships with contracted providers across the provider lifecycle.
• Manage onboarding, engagement, education, training, and ongoing support.
• Research and resolve complex provider inquiries and escalations with sound judgment.
• Collaborate with Networks Development, Credentialing, Data Management, Operations, Billing, and Finance.
• Review provider agreements and related information to support contract adherence.
• Identify trends, risks, and needs; recommend education or escalation.
• Maintain audit-ready documentation compliant with regulatory and company requirements.
• Represent Paradigm Specialty Networks at meetings, conferences, and events.

Skills

Relationship management

Communication

Organizational skills

Problem solving

Attention to detail

CRM systems

Education

Bachelor’s degree in Business or Healthcare Administration

Tools

CRM

Case management systems

Provider network systems

Salesforce

Job description

Paradigm is seeking a Senior Provider Engagement Specialist for a full-time remote role. You will support implementation, management, and maintenance of contracted provider relationships nationwide, acting as a primary resource for education, issue resolution, and escalations across multiple lines of business.

The role emphasizes independent research, cross-functional collaboration, and meticulous documentation, requiring strong analytical and communication abilities to drive effective provider