Remote Healthcare System Configuration Specialist

Dragonfly Health; Albion (Erie County); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401k with match

Growth opportunities

Team-oriented culture

Job summary

Dragonfly Health is seeking a System Configuration Coordinator to manage client and provider contracts, pricing, and equipment catalogs in our order management system. You will support multiple teams—Contracting, Implementation, Client Services, and Billing—while ensuring data accuracy and efficient operations.

Ideal candidates have strong Excel skills, attention to detail, and experience in healthcare operations or DME-related environments.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support, data entry, billing, or data analysis preferred.
• Experience in durable medical equipment (DME), hospice, pharmacy, managed care, or related healthcare services environment preferred.
• Familiarity with contracting, procurement, pricing structures, or order management systems is a plus.
• Intermediate to advanced Microsoft Excel skills, with ability to organize, analyze, and present data accurately.
• Strong analytical and problem-solving abilities, with attention to detail and accuracy.

Responsibilities

• Configure and maintain client and provider contract information, equipment pricing, and billing terms within our order management system to ensure accurate invoicing and ordering capabilities.
• Support Contracting, Implementation, Client Services, and Billing teams by ensuring system configurations align with contract terms and business requirements.
• Review client and provider contracts, including pricing agreements, renewal dates, and service amendments, assisting with fee schedule creation and updates.
• Maintain accurate system records by adding and updating client, provider, and partner information to support new contracts and ongoing business relationships.
• Manage and update equipment catalogs to ensure product availability, pricing, and related information remain current and accurate.
• Analyze data, identify discrepancies, and collaborate with internal teams to resolve configuration issues and improve operational efficiency.

Skills

Data entry

Billing

Data analysis

Microsoft Excel

Order management

Education

High school diploma or equivalent

Tools

Order management system

Job description

Dragonfly Health is seeking a System Configuration Coordinator to manage client and provider contracts, pricing, and equipment catalogs in our order management system. You will support multiple teams—Contracting, Implementation, Client Services, and Billing—while ensuring data accuracy and efficient operations.

Ideal candidates have strong Excel skills, attention to detail, and experience in healthcare operations or DME-related environments.