Remote Senior Program Manager - Ops, KPIs & Dashboards

Ladders; United States; Remote; USD 138,000 - 179,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Holidays

Wellness programs

Vacation

Equity or commissions

Job summary

Ladders is seeking a Senior Program Manager to join a leader in the Technical Services space in a remote capacity. Compensation ranges from $138,000 to $179,000 annually.

The role focuses on identifying inefficiencies, designing scalable SOPs, and implementing KPI-driven improvements across fleets, safety, compliance, and maintenance, with dashboards and cross-functional collaboration to ensure successful execution.

Qualifications

• 5-10+ years in operations, program management, or process improvement in a fast-paced environment.
• Background in consulting, strategic finance, logistics, manufacturing, or related operational environments.
• Proven track record of leading complex, cross-functional initiatives from problem definition through execution.
• Strong communication skills with experience presenting to senior leadership.
• Analytical mindset with ability to translate data into insights and actionable decisions.
• Demonstrated ability to improve efficiency, safety, compliance, and cost performance.
• Experience building KPI frameworks, dashboards, and performance management cadences.
• Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred.
• Bachelor's degree required; MBA or relevant advanced degree is a plus.

Responsibilities

• Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows.
• Simplify and modernize manual or inconsistent processes such as inspections and audits.
• Define and implement KPIs across key areas like fleet utilization and safety performance.
• Build dashboards and reporting frameworks to track performance at various levels.
• Own and drive high-impact initiatives across multiple departments.
• Align stakeholders and improve cross-functional workflows.
• Drive disciplined execution with clear milestones and measurable outcomes.
• Lead rollout and adoption of new processes and tools.

Skills

Program management

Cross-functional leadership

Communication skills

Analytical mindset

Data-driven decisions

Excel

SQL

Problem solving

Stakeholder alignment

Education

Bachelor's degree

MBA (nice to have)

Tools

SQL

Excel

Job description

Ladders is seeking a Senior Program Manager to join a leader in the Technical Services space in a remote capacity. Compensation ranges from $138,000 to $179,000 annually.

The role focuses on identifying inefficiencies, designing scalable SOPs, and implementing KPI-driven improvements across fleets, safety, compliance, and maintenance, with dashboards and cross-functional collaboration to ensure successful execution.