Senior Program Manager (Seattle)

Ladders; United States; Remote; USD 138,000 - 179,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Holidays

Wellness programs

Vacation

Equity or commissions

Job summary

Ladders is seeking a Senior Program Manager to join a leader in the Technical Services space in a remote capacity. Compensation ranges from $138,000 to $179,000 annually.

The role focuses on identifying inefficiencies, designing scalable SOPs, and implementing KPI-driven improvements across fleets, safety, compliance, and maintenance, with dashboards and cross-functional collaboration to ensure successful execution.

Qualifications

• 5-10+ years in operations, program management, or process improvement in a fast-paced environment.
• Background in consulting, strategic finance, logistics, manufacturing, or related operational environments.
• Proven track record of leading complex, cross-functional initiatives from problem definition through execution.
• Strong communication skills with experience presenting to senior leadership.
• Analytical mindset with ability to translate data into insights and actionable decisions.
• Demonstrated ability to improve efficiency, safety, compliance, and cost performance.
• Experience building KPI frameworks, dashboards, and performance management cadences.
• Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred.
• Bachelor's degree required; MBA or relevant advanced degree is a plus.

Responsibilities

• Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows.
• Simplify and modernize manual or inconsistent processes such as inspections and audits.
• Define and implement KPIs across key areas like fleet utilization and safety performance.
• Build dashboards and reporting frameworks to track performance at various levels.
• Own and drive high-impact initiatives across multiple departments.
• Align stakeholders and improve cross-functional workflows.
• Drive disciplined execution with clear milestones and measurable outcomes.
• Lead rollout and adoption of new processes and tools.

Skills

Program management

Cross-functional leadership

Communication skills

Analytical mindset

Data-driven decisions

Excel

SQL

Problem solving

Stakeholder alignment

Education

Bachelor's degree

MBA (nice to have)

Tools

SQL

Excel

Job description

For our client, we are seeking a Senior Program Manager to join the team of a leader in the Technical Services space.

Location: Remote

Compensation: $138,000 – $179,000 annually

Responsibilities

• Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows
• Simplify and modernize manual or inconsistent processes such as inspections and audits
• Define and implement KPIs across key areas like fleet utilization and safety performance
• Build dashboards and reporting frameworks to track performance at various levels
• Own and drive high-impact initiatives across multiple departments
• Align stakeholders and improve cross-functional workflows
• Drive disciplined execution with clear milestones and measurable outcomes
• Lead rollout and adoption of new processes and tools

Qualifications

• 5-10+ years of experience in operations, program management, or process improvement in a fast-paced environment
• Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
• Proven track record of leading complex, cross-functional initiatives from problem definition through execution
• Strong communication skills with experience presenting to senior leadership
• Analytical mindset with the ability to translate data into insights and actionable decisions
• Demonstrated ability to improve efficiency, safety, compliance, and cost performance
• Experience building KPI frameworks, dashboards, and performance management cadences
• Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred
• Bachelor's degree required; MBA or relevant advanced degree is a plus

Benefits

• Medical, Dental, Vision
• 401(k)
• Holidays
• Wellness programs
• Vacation
• Additional compensation in the form of equity or commissions

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.