Remote Senior Product & Technical Services Lead

Carrier; Oregon (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Carrier is seeking a Manager – Product and Technical Services with deep expertise in HVAC and building automation. The role involves troubleshooting customer issues, conducting training sessions, and managing escalations. The ideal candidate will possess over 10 years of experience and be adept in engaging with high-profile clients.

This remote position covers the Western USA, requiring frequent travel for customer interaction. Preferred candidates will have relevant technical knowledge and strong communication skills, ensuring effective solutions and risk management.

Qualifications

• 10 years plus experience in building automation.
• Experience with computer networks and hardware.
• Ability to conduct training effectively.

Responsibilities

• Act as the subject matter expert for multiple products.
• Respond to complex customer inquiries effectively.
• Conduct training sessions for customers.

Skills

Problem-solving

Solution orientation

Technical training

Communication skills

Education

High School Diploma or GED

Associate or Bachelor’s degree

Tools

i-Vu

Web CTRL

Ductless & VRF systems

Job description

Carrier is seeking a Manager – Product and Technical Services with deep expertise in HVAC and building automation. The role involves troubleshooting customer issues, conducting training sessions, and managing escalations. The ideal candidate will possess over 10 years of experience and be adept in engaging with high-profile clients.

This remote position covers the Western USA, requiring frequent travel for customer interaction. Preferred candidates will have relevant technical knowledge and strong communication skills, ensuring effective solutions and risk management.