Remote Senior Principal AI CX Solutions Architect

Genesys Cloud Services, Inc.; Northern (KY); Hybrid; USD 136,000 - 239,000; Full time

Job summary

Genesys Cloud Services, Inc. is seeking a Sr. Principal Professional Services Consultant to lead architecture and delivery of enterprise-scale CX solutions across voice, digital, and AI channels.

This remote role partners with senior stakeholders and cross-functional teams to shape deployment strategy and long-term value. You will own end-to-end designs for multi-cloud environments, mentor technical consultants, drive DevOps and CI/CD best practices, and ensure high availability and security in

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or related field.
• 8+ years of experience delivering complex enterprise software or cloud-based solutions.
• Experience in customer-facing roles and managing stakeholder relationships.

Responsibilities

• Lead end-to-end architecture and delivery of CX solutions across voice, digital, and AI channels.
• Drive technical strategy and design across multi-cloud environments.
• Facilitate customer workshops to align objectives with technical solutions.

Skills

Cloud platforms

Docker

Kubernetes

SIP/Voice tech

Omnichannel

Architectural leadership

Agile methodologies

Multi-cloud

Stakeholder management

API integration

Education

Bachelor’s degree in Engineering/IT

Tools

Terraform

CI/CD tooling

Job description

Genesys Cloud Services, Inc. is seeking a Sr. Principal Professional Services Consultant to lead architecture and delivery of enterprise-scale CX solutions across voice, digital, and AI channels.

This remote role partners with senior stakeholders and cross-functional teams to shape deployment strategy and long-term value. You will own end-to-end designs for multi-cloud environments, mentor technical consultants, drive DevOps and CI/CD best practices, and ensure high availability and security in