Remote Senior Principal AI Solutions Architect

Genesys; Indiana (PA); On-site; USD 136,000 - 239,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Development and career growth

Open Time Off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys, a leader in AI-powered experience orchestration, seeks a senior Enterprise Architect to drive end-to-end architecture for complex deployments across voice, digital, and AI channels. You will influence platform performance, scalability, and long-term business value while partnering with senior stakeholders and cross-functional teams.

You will guide architecture across multi-cloud environments, design scalable solutions, and ensure DevOps and CI/CD best practices are followed.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or a related field.
• 8+ years of experience delivering complex enterprise software or cloud-based solutions.
• Proven experience in customer-facing roles, including managing complex stakeholder relationships and challenging scenarios.
• Strong expertise in cloud platforms such as AWS, Azure, or Google Cloud.
• Deep understanding of containerization technologies including Docker and Kubernetes.
• Solid experience with SIP, voice technologies, and omnichannel customer experience platforms.
• Demonstrated ability to design and implement scalable architectures across distributed systems.
• Strong analytical, problem-solving, and debugging skills in complex environments.
• Experience with Agile methodologies and participation in iterative delivery models.
• Excellent communication skills with the ability to engage both technical and business audiences effectively.

Responsibilities

• Lead end-to-end architecture and delivery of Genesys customer experience solutions, ensuring scalable, resilient, and high-performing implementations.
• Drive technical strategy and design across multi-cloud environments, enabling seamless integration of voice, digital, and AI-driven channels.
• Facilitate customer workshops and discovery sessions to align business objectives with technical solutions and long-term transformation goals.
• Influence cross-functional teams, including SMEs, product owners, and engineering, to deliver cohesive and high-quality project outcomes.
• Define and oversee implementation standards, ensuring adherence to best practices in DevOps, CI/CD, and cloud-native architecture.
• Identify project risks early and implement mitigation strategies that protect delivery timelines and customer satisfaction.
• Mentor and guide technical consultants, strengthening team capability and driving consistent delivery excellence.
• Optimize system performance and reliability by implementing high availability, disaster recovery, and zero-downtime deployment strategies.

Skills

Cloud platforms (AWS/Azure/GC)

Docker & Kubernetes

SIP & voice tech

Multicloud architecture

Agile methodologies

Stakeholder management

Communication skills

Distributed systems

Education

Bachelor's degree in Engineering/IT

Tools

Docker

Kubernetes

Terraform

APIs & integrations

Job description

Genesys, a leader in AI-powered experience orchestration, seeks a senior Enterprise Architect to drive end-to-end architecture for complex deployments across voice, digital, and AI channels. You will influence platform performance, scalability, and long-term business value while partnering with senior stakeholders and cross-functional teams.

You will guide architecture across multi-cloud environments, design scalable solutions, and ensure DevOps and CI/CD best practices are followed.