Senior Enterprise AI Solutions Consultant (Remote)

Genesys Cloud Services, Inc.; Jacksonville (FL); On-site; USD 123,000 - 217,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Work from home opportunities

Career growth opportunities

Open Time Off in addition to 10 paid

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Principal Solutions Consultant to shape how large organizations adopt AI-powered experience orchestration, translating complex challenges into clear, achievable solutions using Genesys Cloud. You will collaborate with business leaders, architects, and technical teams to deliver measurable value through enterprise-scale initiatives.

You will lead AI POC programs, design tailored demonstrations, and influence platform strategy, performance optimization, and cross-functional

Qualifications

• Passion for technology, innovation, and helping customers solve complex business problems.
• Strong interpersonal, presentation, verbal, and written communication skills for audiences from technical practitioners to executives.
• Experience facilitating workshops, discovery sessions, design-thinking engagements, or customer strategy discussions.
• Familiarity with AI, automation, conversational technologies, or customer experience platforms, guiding evaluations and trials.
• Ability to work in a fast-paced, cross-functional environment with multiple priorities and deadlines.
• Strong problem-solving skills and creative thinking for customer challenges.
• Understanding of enterprise IT concepts, cloud technologies, networking, security, databases, and software architecture.
• Experience maintaining accurate CRM records, opportunity updates, and customer engagement documentation.
• Must be based in the Eastern US Region.

Responsibilities

• Discover – lead sessions to uncover business challenges and define measurable outcomes; present findings to business and technical audiences.
• Innovate with AI – lead customer-facing AI POC initiatives, workshops, and trials; define success criteria and business value.
• Design & Demonstrate – develop tailored demonstrations aligned to customer objectives and transformation goals.
• Advise & Influence – act as a trusted technical advisor connecting customer needs to Genesys solutions and outcomes.
• Learn & Share – maintain expertise in Genesys products and AI innovations; share knowledge internally and externally.
• Collaborate – work with Sales, Product Management, Professional Services, Customer Success, and Partners on strategies.
• Maintain Sales Excellence – document customer engagements and forecasting notes in CRM; support account planning.
• Enterprise scope – support large customers and 2-3 Account Executives, serving as trusted advisors through sales cycles.

Skills

AI familiarity

Workshop facilitation

Executive communication

Cross-functional collaboration

CRM documentation

Job description

Genesys is seeking a Principal Solutions Consultant to shape how large organizations adopt AI-powered experience orchestration, translating complex challenges into clear, achievable solutions using Genesys Cloud. You will collaborate with business leaders, architects, and technical teams to deliver measurable value through enterprise-scale initiatives.

You will lead AI POC programs, design tailored demonstrations, and influence platform strategy, performance optimization, and cross-functional