Remote Senior ServiceNow Platform Architect

Tekfortune Inc.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Tekfortune Inc. is seeking a Senior Staff ServiceNow Technical Platform Architect to join the Platform Team responsible for the organization's core enterprise platform (RSQ).

This high-impact role combines strategic platform leadership with hands-on technical delivery, including upgrades, integrations, and governance of the ServiceNow ecosystem. You will partner with business and technology stakeholders to define platform strategy, evaluate new capabilities, and drive a long‑term roadmap.

Qualifications

• Deep hands-on experience architecting and supporting large-scale ServiceNow implementations.
• Experience serving as a Technical Architect, Solution Architect, or Platform Architect within ServiceNow environments.
• Strong understanding of ServiceNow platform architecture, workflows, integrations, security, and governance.
• Ability to evaluate technical tradeoffs and define scalable enterprise solutions.

Responsibilities

• Own and influence the technical direction of the enterprise ServiceNow platform.
• Partner with business and technology stakeholders to identify and evaluate platform capabilities that can be leveraged across multiple teams.
• Define and drive platform roadmap initiatives aligned with business objectives and enterprise architecture standards.
• Lead technical design discussions involving architecture tradeoffs, risks, scalability considerations, and implementation strategies.
• Provide hands‑on architectural leadership for ServiceNow development, integrations, upgrades, and platform enhancements.
• Serve as the highest level (Level 3) technical escalation point for complex platform issues.
• Support major platform initiatives including upgrades, modernization efforts, performance optimization, and platform governance.
• Evaluate opportunities to improve user experience, workflow automation, platform adoption, and operational efficiency.
• Drive strategic initiatives including data retention, archiving, storage optimization, and enterprise‑scale platform improvements.
• Collaborate with development teams on architectural standards, best practices, and solution design.

Skills

ServiceNow architecture

Technical leadership

API integrations

CI/CD pipelines

Azure DevOps

React development

Data platform knowledge

Tools

Snowflake

ServiceNow APIs

React

Job description

Tekfortune Inc. is seeking a Senior Staff ServiceNow Technical Platform Architect to join the Platform Team responsible for the organization's core enterprise platform (RSQ).

This high-impact role combines strategic platform leadership with hands-on technical delivery, including upgrades, integrations, and governance of the ServiceNow ecosystem. You will partner with business and technology stakeholders to define platform strategy, evaluate new capabilities, and drive a long‑term roadmap.