Remote Senior Payments Product Manager

Webhosting; United States; On-site; USD 170,000 - 240,000; Full time

Job summary

Automattic, the remote-first company behind WooCommerce Payments, is hiring a senior, hands-on Product Manager to own a defined area within our payments products and partner integrations.

You’ll collaborate with the Head of Product and work day-to-day with engineering, design, support, and partnerships to execute, refine workflows in Figma, write briefs or PRDs, triage issues, and improve onboarding, checkout, refunds, and payouts at web scale.

Qualifications

• Senior product manager with hands-on ownership of a payments product area.
• Experience collaborating with engineering, design, support, and partnerships.
• Strong executional capabilities, including writing briefs or PRDs and triaging issues.

Responsibilities

• Own product direction and execution for a key part of the payments product area with clear goals and measurable outcomes.
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and reliability.
• Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
• Use data, support signals, and merchant feedback to decide what to work on next and define success measures.
• Collaborate with priority payments partners (including Stripe and PayPal) to improve integrations and resolve issues.
• Keep stakeholders aligned through clear, direct writing and progress updates.

Job description

Automattic, the remote-first company behind WooCommerce Payments, is hiring a senior, hands-on Product Manager to own a defined area within our payments products and partner integrations.

You’ll collaborate with the Head of Product and work day-to-day with engineering, design, support, and partnerships to execute, refine workflows in Figma, write briefs or PRDs, triage issues, and improve onboarding, checkout, refunds, and payouts at web scale.