Payments Product Lead - Scale, Reliability & Growth

Automattic; United States; Remote; USD 153,000 - 187,000; Full time

Job summary

Automattic seeks a senior, hands-on Product Manager to lead a defined area within WooCommerce Payments. You’ll own strategy and execution, partnering with engineering, design, support, and partnerships to deliver reliable, scalable payment experiences.

You will work in a fast-paced, highly collaborative environment, writing briefs, shaping flows in Figma, triaging issues, and driving merchant value through data-driven decisions and strong communication.

Qualifications

• 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross‑functional teams through clarity of communication and precision of execution.

Responsibilities

• Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
• Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
• Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit.
• Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues.
• Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.

Skills

Senior Product Manager

Cross-functional collaboration

Data-driven decision making

Product strategy

Payments/Fintech

Engineering collaboration

Communication

Job description

Automattic seeks a senior, hands-on Product Manager to lead a defined area within WooCommerce Payments. You’ll own strategy and execution, partnering with engineering, design, support, and partnerships to deliver reliable, scalable payment experiences.

You will work in a fast-paced, highly collaborative environment, writing briefs, shaping flows in Figma, triaging issues, and driving merchant value through data-driven decisions and strong communication.