Remote Senior Partner Success Manager - Travel Tech

Engine; United States; Hybride; USD 160 000 - 215 000; Plein temps

Avantages offerts par ce poste

Equity

Hybrid-remote work model

Résumé du poste

Engine is the AI-native platform for intelligent travel. We’re seeking a senior Partner Success Manager to own post-launch outcomes for a portfolio of TMC partners and their corporate accounts, ensuring adoption, migrations, and ongoing GBV growth on Engine content.

You’ll partner with Implementation, coordinate across teams, lead quarterly business reviews, and identify expansion opportunities. This role combines relationship management with data-driven workflow in a hybrid-remote environment.

Qualifications

• 8+ years in partner success, customer success, or strategic account management in corporate travel, TMC, booking‑tool products, or B2B SaaS.
• Track record of managing a portfolio of B2B relationships with measurable revenue or GBV outcomes.
• Experience coordinating with implementation or technical teams without owning the implementation.
• Strong data orientation: using metrics to diagnose problems and steer partner conversations.
• Strong written and verbal communication, including async updates for leadership.
• Ability to structure work independently with minimal direction.

Responsabilités

• Own post-launch success for a portfolio of TMC partners and their corporate accounts, from first booking through sustained GBV growth on Engine content.
• Partner with the Implementation Manager from contract signature through launch: own the commercial and relationship track while Implementation handles configuration, training, and first booking.
• Define a corporate-account migration plan and activation milestones with each TMC, and manage handoffs to ongoing success management.
• Monitor TMC health across trips booked, lodging attached to Engine content, agent and traveler adoption, migration pace, and support volume; flag risks early.
• Lead QBRs for strategic TMCs and regular health check-ins for smaller agencies to set the next quarter’s plan.
• Escalate post-launch TMC issues and coordinate with Implementation, Support, and Product to drive resolution.
• Identify expansion within each TMC’s footprint and co-sell with Business Development for new accounts, air and car on Engine content, Groups, and Engine X.
• Represent live TMC feedback to Product and Implementation; advocate for partners internally.

Description du poste

Engine is the AI-native platform for intelligent travel. We’re seeking a senior Partner Success Manager to own post-launch outcomes for a portfolio of TMC partners and their corporate accounts, ensuring adoption, migrations, and ongoing GBV growth on Engine content.

You’ll partner with Implementation, coordinate across teams, lead quarterly business reviews, and identify expansion opportunities. This role combines relationship management with data-driven workflow in a hybrid-remote environment.