Senior Technical Partner Success Lead

Engine; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Engine is the AI-native platform for intelligent travel, powering business travel for thousands of customers. You will own a portfolio of Engine's technology and distribution partner relationships, including OTAs, GDS partners, and connectivity partners, serving as the day-to-day technical and commercial contact to keep integrations healthy and live.

In this role you will monitor integration and API health, lead incident escalation with engineering, and drive root-cause analysis.

Qualifications

• 6+ years in technical account management or partner management.
• Working fluency with API documentation, XML/JSON, and tools like Postman; SQL preferred.
• Strong organizational and written/spoken communication with technical and commercial audiences.

Responsibilities

• Monitor integration and API health across your portfolio to prevent traveler impact.
• Lead incident escalation, triage severity, coordinate with engineering, and drive root-cause analysis to closure.
• Grow revenue by improving conversion, expanding content coverage, and managing partner cadence.

Skills

Technical account management

Partner management

Communication

Tools

Postman

XML/JSON

SQL

Job description

Engine is the AI-native platform for intelligent travel, powering business travel for thousands of customers. You will own a portfolio of Engine's technology and distribution partner relationships, including OTAs, GDS partners, and connectivity partners, serving as the day-to-day technical and commercial contact to keep integrations healthy and live.

In this role you will monitor integration and API health, lead incident escalation with engineering, and drive root-cause analysis.