Sr. Partner Success Manager, Technology Partners (Fully Remote)

Engine; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Engine is the AI-native platform for intelligent travel, powering business travel for thousands of customers. You will own a portfolio of Engine's technology and distribution partner relationships, including OTAs, GDS partners, and connectivity partners, serving as the day-to-day technical and commercial contact to keep integrations healthy and live.

In this role you will monitor integration and API health, lead incident escalation with engineering, and drive root-cause analysis.

Qualifications

• 6+ years in technical account management or partner management.
• Working fluency with API documentation, XML/JSON, and tools like Postman; SQL preferred.
• Strong organizational and written/spoken communication with technical and commercial audiences.

Responsibilities

• Monitor integration and API health across your portfolio to prevent traveler impact.
• Lead incident escalation, triage severity, coordinate with engineering, and drive root-cause analysis to closure.
• Grow revenue by improving conversion, expanding content coverage, and managing partner cadence.

Skills

Technical account management

Partner management

Communication

Tools

Postman

XML/JSON

SQL

Job description

• You will own a portfolio of Engine's technology and distribution partner relationships, including OTAs, GDS partners, and connectivity partners.
• As the day-to-day technical and commercial point of contact, you'll keep integrations healthy, resolve issues, and bring new connections live.
• Your mandate is to grow and operate the partnerships in your book.

What You'll Do:

• Monitor integration and API health across your book, acting before degradation reaches travelers.
• Lead incident escalation, triage severity, coordinate with engineering teams, and drive root-cause analysis to closure.
• Grow revenue by improving conversion, expanding content coverage, and running the partner cadence.

What We're Looking For:

• 6+ years in technical account management, partner or integration management, or similar partner-facing roles at travel tech or platform businesses.
• Working technical fluency with API documentation, XML/JSON, and tools like Postman; SQL strongly preferred.
• Strong organizational skills and clear communication with both technical and commercial audiences.

Engine

Engine is the AI-native platform for intelligent travel, powering business travel for over 40,000 customers and nearly 2 million travelers. Recognized as a Fast Company Best Workplace for Innovators, Engine pairs rapid growth with a high-caliber, ambitious culture.