Remote Senior Onboarding Lead for Enterprise

Trustwell; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Full healthcare benefits

PTO + Holiday Pay

Bonus

Job summary

Trustwell is seeking a Senior Onboarding Specialist to drive the onboarding of our Trustwell Connect platform for large enterprise clients, aligning implementation with customer goals. This role acts as a mentor within Professional Services and guides projects from requirements gathering through deployment and transition to Customer Success.

Responsibilities include cross-functional collaboration, hands-on configuration support, and training delivery, with a focus on scalable processes, platform

Qualifications

• Bachelor's degree in Business, Marketing, Project Management, or similar (preferred).
• 2+ years of experience in Project Management or onboarding-related roles (required).
• PMP certification preferred.
• Experience with FoodLogiQ, Salesforce, JIRA, Gantt charts, Smartsheet, Python, Workato, Harvest, Auth0 preferred.
• Experience designing training video content; preferred.

Responsibilities

• Lead complex onboarding projects with strategic customers, ensuring timely delivery and high-quality service.
• Mentor onboarding team members on best practices, conflict resolution, and project management techniques.
• Collaborate cross-functionally with Product, Engineering, and Customer Success to provide customer feedback and influence platform improvements.
• Serve as a subject matter expert in FoodLogiQ software configuration and process design, offering consultative guidance to maximize platform value.
• Proactively communicate project progress, risks, and mitigation strategies to both internal stakeholders and customers.
• Develop and host training sessions, both internally and externally, supporting customer education and team knowledge sharing.
• Provide hands-on support for technical configuration, data analysis, and supply chain partner onboarding.
• Identify opportunities to expand services or improve the customer experience, working with leadership to shape new offerings.
• Provide strategic insights and recommendations to enhance Supplier Onboarding processes, with a focus on increasing platform adoption and driving growth in services revenue.
• Help administer team tools and documentation, ensuring consistent processes and accurate resource materials.
• Participate in user acceptance testing and provide product feedback from a customer onboarding lens.
• Champion customer success by aligning onboarding outcomes with long-term business goals and platform adoption.
• Support strategic planning efforts for large-scale initiatives and continuous improvement projects within the Professional Services team.
• Other duties as assigned and/or required.

Skills

Project management

Mentoring

Cross-functional collaboration

Communication

Data analysis

FoodLogiQ/Salesforce/JIRA

Education

Bachelor's degree

PMP certification

Tools

FoodLogiQ

Salesforce

JIRA

Smartsheet

Gantt charts

Job description

Trustwell is seeking a Senior Onboarding Specialist to drive the onboarding of our Trustwell Connect platform for large enterprise clients, aligning implementation with customer goals. This role acts as a mentor within Professional Services and guides projects from requirements gathering through deployment and transition to Customer Success.

Responsibilities include cross-functional collaboration, hands-on configuration support, and training delivery, with a focus on scalable processes, platform