Senior SaaS Onboarding & Customer Success Lead

Inspira Financial Trust, LLC; Oak Brook (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Inspira Financial Trust, LLC seeks a Senior Onboarding Specialist to support onboarding and welcome calls for clients of host partners/tenants, and to facilitate HSA and Notional migrations within a SaaS operating model.

The role focuses on employer onboarding, customer success, and change management as the company grows its SaaS customer base. The candidate should be curious, flexible, and ready to thrive in a fast-paced environment where change is common.

Qualifications

• Experience leading onboarding or implementation projects in a SaaS environment.
• Ability to manage relationships with partners and employers to maximize platform value.
• Experience driving change and process improvements during scaling.

Responsibilities

• Lead employer onboarding for SMB and Mid-Market clients through partner networks.
• Build and maintain trusted advisor relationships with partners and employers, advocating for their needs.
• Identify opportunities to enhance internal processes and client experience as the company scales.

Skills

SaaS onboarding

Customer success

Relationship management

Change management

Job description

Inspira Financial Trust, LLC seeks a Senior Onboarding Specialist to support onboarding and welcome calls for clients of host partners/tenants, and to facilitate HSA and Notional migrations within a SaaS operating model.

The role focuses on employer onboarding, customer success, and change management as the company grows its SaaS customer base. The candidate should be curious, flexible, and ready to thrive in a fast-paced environment where change is common.