Remote Senior Omnichannel Solution Architect (Part-Time)

Carex Consulting Group; Madison (WI); Remote; USD 60,000 - 120,000; Part time

Job summary

Carex Consulting Group is seeking a Senior Solution Architect for Omnichannel Customer Engagement to design scalable, compliant communications across email, MyChart, SMS, direct mail, and IVR. The role focuses on architecture across journeys, data integrations, and technology delivery.

The position is remote, part-time (~20 hours per week) through early April 2027, leading architecture work across platforms and integrations while translating business needs into implementable designs for delivery

Qualifications

• Bachelor's degree in a related field.
• 7+ years of solution architecture experience in relevant domains.
• Experience designing enterprise customer engagement solutions.

Responsibilities

• Design end-to-end omnichannel engagement solutions across MyChart, email, SMS/text, direct mail, IVR/voice, and emerging AI-driven channels.
• Architect customer journeys with audience qualification, triggers, channel sequencing, rules, response pathways, and escalation workflows.
• Develop scalable architecture patterns and detailed solution designs with workflows, data mappings, integrations, and roadmaps.
• Evaluate architectural approaches and recommend scalable, secure, compliant solutions with cost and delivery considerations.
• Define data sourcing, identity resolution, audience segmentation, attribution, and customer preferences.
• Establish architecture standards and reusable patterns to reduce technical debt and improve velocity.
• Translate decisions into actionable direction for developers, data engineers, integration teams, QA, and campaigns.
• Define data flows, integration points, sequencing, testing, and release considerations.
• Support Agile delivery and resolve architecture questions and conflicts.
• Ensure HIPAA, TCPA, CMS, privacy, consent, and auditability compliance.

Skills

Solution architecture

CRM architecture

Marketing technology

Healthcare technology

Enterprise customer engagement

API integration

Data modeling

Audience segmentation

Regulatory compliance

Stakeholder communication

Education

Bachelor's degree or higher in IT/CS/Healthcare/Business

Tools

Epic MyChart

Salesforce Health Cloud

Salesforce Marketing Cloud

Databricks

Facets

Job description

Carex Consulting Group is seeking a Senior Solution Architect for Omnichannel Customer Engagement to design scalable, compliant communications across email, MyChart, SMS, direct mail, and IVR. The role focuses on architecture across journeys, data integrations, and technology delivery.

The position is remote, part-time (~20 hours per week) through early April 2027, leading architecture work across platforms and integrations while translating business needs into implementable designs for delivery