Senior Omnichannel Solutions Architect

Kforce Inc; Madison (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

Kforce Inc. in Fitchburg, WI seeks a Senior Solution Architect for Omnichannel Customer Engagement to design and govern automated communications across email, MyChart messaging, SMS, letters, and IVR, bridging business, CRM, and healthcare delivery teams.

You will translate goals into scalable journeys, ensure integration with Epic, Salesforce, Facets, and data platforms, and guide governance and standards across programs.

Qualifications

• Bachelor's degree in IT, Healthcare Administration, CS, Business, or related field.
• 7+ years in solution or CRM architecture or healthcare tech.
• 5+ years designing enterprise customer engagement solutions.
• Experience implementing and integrating healthcare tech platforms.

Responsibilities

• Design end-to-end customer engagement solutions coordinating communications across channels.
• Create customer journey architectures and data sourcing methodologies.
• Oversee data, identity resolution, attribution, and integration strategies.

Skills

Solution architecture

CRM architecture

Marketing technology

Healthcare technology

API & integration

Data modeling

Audience segmentation

Epic MyChart

Salesforce Marketing Cloud

Education

Bachelor's degree

Tools

Epic

Salesforce

Facets

Data Platform

Job description

Kforce Inc. in Fitchburg, WI seeks a Senior Solution Architect for Omnichannel Customer Engagement to design and govern automated communications across email, MyChart messaging, SMS, letters, and IVR, bridging business, CRM, and healthcare delivery teams.

You will translate goals into scalable journeys, ensure integration with Epic, Salesforce, Facets, and data platforms, and guide governance and standards across programs.