Remote Senior Manager, Personal Injury Operations

Evenup; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Home office stipend

401(k) / RRSP

Paid parental leave

Hubs in SF and Toronto

Job summary

EvenUp, a fully remote leadership role focused on pre-litigation personal injury operations, seeks an experienced executive to oversee multiple remote case management teams. You will lead through team leads, ensuring precision, urgency, and high client satisfaction across time zones and jurisdictions.

You will hire and develop managers, drive process improvements, and partner with product, engineering, and data teams to refine AI-enabled workflows.

Qualifications

• 10+ years of experience in personal injury legal operations, case management, or insurance claims.
• Experience leading other managers (manager of managers).
• Led multiple teams in high-volume, fast-paced environments.
• Led remote or distributed teams and built trust across locations.
• Proficient with technology and AI-forward environments.
• Proactive leader who develops strong managers.
• Clear, professional communication with clients and leadership.

Responsibilities

• Oversee day-to-day operations of multiple remote case management teams through their team leads.
• Hire, coach, and develop team leads and managers; hold them accountable for results.
• Establish structure, rituals, and standards for a distributed, multi-team group.
• Run leadership meetings, performance reviews, and case reviews; ensure standards and timely resolutions.
• Monitor capacity, workloads and case distribution to maintain balance and efficiency.
• Translate broader goals into clear direction for teams in collaboration with firm leadership.

Skills

Leadership

People management

Remote team leadership

AI-forward mindset

Process improvement

Communication

Project coordination

Strategic planning

Attention to detail

Cross-functional collaboration

Job description

EvenUp, a fully remote leadership role focused on pre-litigation personal injury operations, seeks an experienced executive to oversee multiple remote case management teams. You will lead through team leads, ensuring precision, urgency, and high client satisfaction across time zones and jurisdictions.

You will hire and develop managers, drive process improvements, and partner with product, engineering, and data teams to refine AI-enabled workflows.