Remote Digital Customer Success Campaign Lead

1Password LLC; United States; Remote; USD 96,000 - 134,000; Full time

Benefits offered by this job

Health benefits

RSU program

Paid volunteer days

Job summary

1Password is hiring a Digital Customer Success Campaign Manager to design, launch, and optimize digital journeys across onboarding, activation, and renewal. You will turn signals into timely campaigns that move customers from trial to meaningful product adoption, aligning with product and education resources.

The role emphasizes data-driven messaging, cross-functional collaboration, and scalable customer experiences in a remote North America role.

Qualifications

• Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Ops in a SaaS environment.
• Owned or contributed to lifecycle or digital customer programs with measurable impact.
• Write clear, engaging customer-facing communications and adapt messaging for different audiences.

Responsibilities

• Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
• Develop targeted campaigns to move customers from trial to adoption and guide next steps.
• Draft and optimize customer-facing emails, linking education resources with digital experiences.
• Use customer signals to identify friction or opportunity and create timely interventions.
• Monitor campaign performance with metrics like engagement, activation, retention; run experiments and cohort analyses.
• Partner with Data and Analytics to support dashboards and reporting; use insights to inform recommendations.
• Collaborate with Product, CS, Marketing, Operations and Content to keep programs aligned with the customer journey.
• Use Gainsight, Salesforce, Marketing automation, and AI tools to improve quality and speed.

Skills

Digital CS

Lifecycle Marketing

Growth Ops

Cross-functional

Tools

Gainsight

Salesforce

Marketing automation

AI tools

Job description

1Password is hiring a Digital Customer Success Campaign Manager to design, launch, and optimize digital journeys across onboarding, activation, and renewal. You will turn signals into timely campaigns that move customers from trial to meaningful product adoption, aligning with product and education resources.

The role emphasizes data-driven messaging, cross-functional collaboration, and scalable customer experiences in a remote North America role.