Senior CSM: AI-Driven Growth & Retention Leader

1Password LLC; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Health

Dental

Pension

Equity

Parental leave

Job summary

1Password, the enterprise password management and Unified Access Management leader, seeks a senior customer success professional to own a strategic portfolio and drive retention, renewals and expansion across top accounts. You will align customer outcomes with company goals and collaborate with sales, product and support to maximize value.

You will lead executive business reviews with C‑level stakeholders, apply AI-assisted workflows to streamline renewal motions, and guide cross‑functional

Qualifications

• 6+ years in customer-facing SaaS with proven expansion outcomes.
• Executive presence and commercial acumen.
• Discipline with Gainsight/Salesforce.

Responsibilities

• Own a strategic portfolio, driving retention, renewals, and expansion.
• Lead EBRs with executives and apply AI-assisted workflows.

Skills

Expansion sales

Executive presence

SaaS expertise

Gainsight

Salesforce

Tools

Gainsight

Salesforce

Job description

1Password, the enterprise password management and Unified Access Management leader, seeks a senior customer success professional to own a strategic portfolio and drive retention, renewals and expansion across top accounts. You will align customer outcomes with company goals and collaborate with sales, product and support to maximize value.

You will lead executive business reviews with C‑level stakeholders, apply AI-assisted workflows to streamline renewal motions, and guide cross‑functional