Remote Senior Machine Identity Consulting Manager

Palo Alto Networks, Inc.; North Carolina; On-site; USD 151,000 - 208,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a seasoned Professional Services Consulting Manager to lead a high-performing team delivering machine identity projects.

You will oversee scoping, design, implementation, and delivery across PKI, MIM, and API integrations, partnering with Sales, Customer Success, Product and Engineering. In this remote role, you’ll guide the team’s growth, mentor consultants, manage budgets and margins, and ensure customer outcomes align with strategic roadmaps while evolving

Qualifications

• 9+ years in Professional Services, Technical Consulting, or Systems Integration.
• 2+ years in a team leadership or people management role.
• Hands-on background in software development, REST APIs, scripting (Python, PowerShell, or Go), and enterprise integrations.
• Strong track record in SOW creation, effort estimation, margin tracking, and utilization targets.
• Experience bridging field operations with Product Management and Engineering teams.

Responsibilities

• Lead technical discovery, solution architecture, and scoping sessions with Sales and Customer Success teams.
• Draft and finalize Statements of Work (SOWs), resource allocations, and cost estimates for complex deployments.
• Translate operational requirements into technical roadmaps involving PKI, workload identity, and API integrations.
• Maintain end-to-end accountability for service delivery quality, project margins, and customer satisfaction metrics.
• Serve as the senior escalation point for technical and operational issues during active engagements.
• Establish robust delivery methodologies and best practices to accelerate implementation cycles and improve margins.
• Manage, mentor, and build a team of MIM Consultants, fostering a culture of continuous learning.
• Oversee resource utilization, task assignments, and career development paths for team members.
• Conduct regular performance evaluations, technical coaching, and hiring to support team scaling.
• Function as the primary bridge between field consulting operations and internal Product Management and Engineering teams.
• Feed real-world implementation challenges and customer feature requests directly back into product roadmaps.
• Align with product release cycles to ensure the consulting team is trained on new software capabilities.

Skills

Machine Identity Management

PKI

SSL/TLS automation

SSH key management

REST APIs

SOW creation

Team leadership

Executive communication

Scripting

Tools

DevOps tools

Cloud platforms

IAM platforms

Job description

Palo Alto Networks, Inc. is seeking a seasoned Professional Services Consulting Manager to lead a high-performing team delivering machine identity projects.

You will oversee scoping, design, implementation, and delivery across PKI, MIM, and API integrations, partnering with Sales, Customer Success, Product and Engineering. In this remote role, you’ll guide the team’s growth, mentor consultants, manage budgets and margins, and ensure customer outcomes align with strategic roadmaps while evolving