Remote: Senior Lead, Technical Knowledge & Enablement

Lumen; Little Rock (AR); Remote; USD 106,000 - 141,000; Full time

Job summary

Lumen is seeking a Senior Lead Technical Knowledge Consultant to own and scale our knowledge ecosystem for the technical sales organization. You will convert field experience, product expertise, and organizational intelligence into scalable content and learning resources that boost seller readiness and revenue growth.

You will collaborate with Product, Operations, Education, and Enablement teams to ensure content accuracy and alignment with strategic priorities, while leading initiatives to

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 10 years of experience in technical sales, consulting, architecture, enablement, knowledge management, or related technology functions.
• Demonstrated ability to develop technical content and learning programs for technical audiences.
• Strong technical aptitude across networking, cloud, security, managed services, and solution based selling.
• Excellent communication, collaboration, and program leadership skills.
• Experience driving cross-functional initiatives and influencing stakeholders across multiple organizations.

Responsibilities

• Curate and maintain the technical knowledge library driving content quality and consistency across playbooks, reference materials, and best-practice documentation.
• Establish standards and governance processes for content creation, review, publication, and lifecycle management.
• Ensure technical information remains accurate, current, accessible, and aligned with business objectives.
• Provide lifecycle support of technology education content to train the technical seller in order to maintain proficiency on Lumen products, processes and solutions.
• Regularly author and publish technical product and solution updates to the technical seller community, Technical Enablement.
• Support onboarding, training, certification, and continuous learning initiatives for technical sales professionals.
• Identify knowledge gaps and create scalable solutions that improve readiness and productivity.
• Collaborate with technical subject matter experts to translate complex concepts into consumable learning materials, Organizational Knowledge Capture.
• Collect and synthesize field insights, operational lessons learned, and product-related knowledge.
• Convert recurring challenges, customer trends, and technical expertise into reusable organizational assets.
• Promote knowledge sharing and adoption across teams and stakeholders, Knowledge Systems & Innovation.
• Partner with Product, Technical Sales, Operations, Education, and Enablement organizations to align knowledge initiatives with strategic priorities.
• Lead cross-functional projects focused on improving knowledge accessibility, usability, and business impact.
• Support organizational initiatives that improve seller effectiveness and customer outcomes, Knowledge Systems & Innovation.

Skills

Technical content development

Networking

Cloud

Security

Solution selling

Communication

Cross-functional collaboration

Program leadership

Education

Bachelor's degree or equivalent

Tools

SharePoint

Job description

Lumen is seeking a Senior Lead Technical Knowledge Consultant to own and scale our knowledge ecosystem for the technical sales organization. You will convert field experience, product expertise, and organizational intelligence into scalable content and learning resources that boost seller readiness and revenue growth.

You will collaborate with Product, Operations, Education, and Enablement teams to ensure content accuracy and alignment with strategic priorities, while leading initiatives to