Remote Senior ITS Support Engineer: Traffic Controllers

Yunex Traffic; Austin (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

401(k) plan with employer matching

Educational assistance

Life Insurance and Disability coverage

Job summary

Yunex Traffic is seeking a Senior Support Engineer to provide advanced remote support for SEPAC controller software on m60, 2070, and Blade controllers. You will diagnose timing, firmware behavior, and field device integration in live traffic environments, coordinating with field technicians and engineering teams to resolve issues.

The role emphasizes cross-functional collaboration, documentation, and customer guidance, with front-line involvement in controller configuration, software upgrades,

Qualifications

• Direct experience with traffic signal controllers and field-integrated transportation systems.
• Bachelor’s degree in Electrical Engineering, Civil Engineering, Computer Science, Systems Engineering, or related field.
• 5–10 years of experience supporting traffic signal systems or ITS field infrastructure.
• Experience supporting or configuring controller software such as SEPAC (or equivalent).
• Strong understanding of traffic signal operations, timing plans, coordination, TSP, and preemption.
• Experience troubleshooting across controller software, firmware, communications, and hardware interfaces.

Responsibilities

• Provide advanced remote support for SEPAC controller software on m60, 2070, and blade traffic controllers.
• Diagnose issues involving controller operation, firmware behavior, timing configuration, and field device integration.
• Analyze logs, trace files, and configuration data to identify root causes in live traffic environments.
• Troubleshoot communication between controllers and central systems, including interface, protocol, and network issues.
• Perform system health checks focusing on controller stability and communications integrity.
• Collaborate with field technicians and engineering teams to resolve issues and validate corrective actions.
• Escalate software or firmware defects with clear technical documentation and root cause analysis.
• Maintain detailed and accurate documentation of incidents, configurations, and resolutions.
• Guide customers and field personnel on controller configuration, diagnostics, and best practices.
• Support software upgrades, deployments, and customer onboarding activities related to controller systems.
• Contribute to knowledge base development including troubleshooting guides and reusable support materials.
• Identify recurring issues and contribute to continuous improvement of controller configurations and support processes.
• Support controller-to-center interactions when ATMS integration issues are involved.

Skills

Traffic signal controllers

Field-integrated ITS

Analytical thinking

Customer communication

Education

Bachelor’s degree in Electrical/Civil/CS/Systems Engineering

Tools

SEPAC controller software

Diagnostic tools

Logs & trace analysis

Controller configuration tools

Network diagnostic tools

Job description

Yunex Traffic is seeking a Senior Support Engineer to provide advanced remote support for SEPAC controller software on m60, 2070, and Blade controllers. You will diagnose timing, firmware behavior, and field device integration in live traffic environments, coordinating with field technicians and engineering teams to resolve issues.

The role emphasizes cross-functional collaboration, documentation, and customer guidance, with front-line involvement in controller configuration, software upgrades,