Senior ITS Support Engineer – Traffic Signal Controllers

Yunex Traffic; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

401k with company match

Educational assistance

Job summary

Yunex Traffic seeks a Senior Support Engineer with hands-on traffic signal controller experience to support SEPAC environments on m60, 2070, and Blade controllers. You will diagnose controller hardware and software issues, analyze logs, and coordinate with field technicians to ensure reliable intersection performance.

The role requires deep understanding of traffic operations, timing plans, and networked communications, with collaboration across engineering teams and customers.

Qualifications

• Bachelor’s degree in a relevant engineering or computer science field.
• 5–10 years of experience supporting traffic signal systems or ITS field infrastructure.
• Direct experience with traffic signal controllers (m60, 2070, blade, or comparable).
• Experience supporting or configuring SEPAC or equivalent controller software.
• Strong understanding of traffic signal operations, timing plans, coordination, TSP, and preemption.

Responsibilities

• Provide advanced remote support for SEPAC controller software on m60, 2070, and blade traffic controllers.
• Diagnose issues involving controller operation, firmware behavior, timing configuration, and field device integration.
• Analyze logs, trace files, and configuration data to identify root causes in live traffic environments.
• Troubleshoot communication between controllers and central systems, including interface, protocol, and network issues.
• Perform system health checks focusing on controller stability and communications integrity.
• Collaborate with field technicians and engineering teams to resolve issues and validate corrective actions.
• Escalate software or firmware defects with clear technical documentation and root cause analysis.
• Maintain detailed and accurate documentation of incidents, configurations, and resolutions.
• Guide customers and field personnel on controller configuration, diagnostics, and best practices.
• Support software upgrades, deployments, and customer onboarding activities related to controller systems.
• Contribute to knowledge base development including troubleshooting guides and reusable support materials.
• Identify recurring issues and contribute to continuous improvement of controller configurations and support processes.
• Support controller-to-center interactions when ATMS integration issues are involved.

Education

Bachelor’s degree in Electrical Engineering, Civil Engineering, Computer Science, Systems Engineering, or related field

Tools

SEPAC

Controller diagnostics tools

Network diagnostic tools

Job description

Yunex Traffic seeks a Senior Support Engineer with hands-on traffic signal controller experience to support SEPAC environments on m60, 2070, and Blade controllers. You will diagnose controller hardware and software issues, analyze logs, and coordinate with field technicians to ensure reliable intersection performance.

The role requires deep understanding of traffic operations, timing plans, and networked communications, with collaboration across engineering teams and customers.