Traffic Systems Technical Support Engineer

Econolite Group, Inc.; Anaheim (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Econolite Group, Inc. seeks a Technical Support Professional II to deliver world-class technical support for our Traffic Controller, Detection, and Cabinet products to Field Support Representatives, Account Managers, and Channel Partners.

The candidate will analyze, document, and resolve customer issues, while updating tickets and assisting in training. The role requires a technical degree or equivalent experience, 5+ years in traffic management systems, and knowledge of traffic controllers,

Qualifications

• A technical degree or equivalent experience in civil (transportation) or electrical engineering.
• 5+ years of experience in installation and troubleshooting of traffic management systems and equipment.
• Hands-on experience configuring/tuning traffic controllers, operations and signal timing.
• Knowledge of IP networking, routers, switches, and networking tools is a plus.
• Experience with Linux, VxWorks, Windows is a plus.
• IMSA certification and/or cabinet-level technical experience is highly desirable.

Responsibilities

• Provide hands-on technical support for Traffic Controller, Cabinet, and Detection products.

Skills

Customer relations

Communication

Troubleshooting

Networking knowledge

Education

Engineering degree (Civil or Electrical)

Tools

Linux

VxWorks

Windows

Job description

Econolite Group, Inc. seeks a Technical Support Professional II to deliver world-class technical support for our Traffic Controller, Detection, and Cabinet products to Field Support Representatives, Account Managers, and Channel Partners.

The candidate will analyze, document, and resolve customer issues, while updating tickets and assisting in training. The role requires a technical degree or equivalent experience, 5+ years in traffic management systems, and knowledge of traffic controllers,