ITS Systems Engineer - Traffic Management & 24/7 Support

Q Free

Virginia

On-site

USD 85,000 - 115,000

Full time

2 days ago

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Job summary

Q-Free America is seeking a Systems Engineer to support, maintain, and enhance Traffic Management Systems for clients across North America. You will serve as a technical expert, troubleshoot, and ensure reliability of critical transportation technology platforms.

The role involves configuring ITS devices, handling SLAs, training agency personnel, documenting procedures, participating in on-call rotations, and collaborating with project managers, software engineers, QA, and DBAs; travel as needed.

Qualifications

3+ years of relevant technical experience.
Experience supporting ITS technologies, traffic signals, or related transportation tech.
Experience with Windows and/or Linux server environments, networking concepts, and system administration.
Experience troubleshooting hardware, software, and network issues.
Experience with VPNs, remote access tools, and database administration.
Ability to work independently while collaborating with cross-functional teams.
Strong technical documentation and communication skills.
Customer-focused mindset with a proactive, solution-oriented approach.
Valid driver's license and ability to travel as needed.

Responsibilities

Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
Respond to support requests through the ticketing system and support hotline.
Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies.
Manage incidents according to client‑specific SLAs and ensure timely resolution.
Train agency personnel on Q-Free systems, products, and software features.
Document system architecture, configurations, processes, and troubleshooting procedures.
Support system backups, disaster recovery, and infrastructure maintenance.
Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.
Participate in an on‑call rotation supporting 24/7 transportation operations.
Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability.