Senior ITS Support Engineer - Field Traffic Controllers

Yunex Traffic; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health and vision plans

Dental plans

Life Insurance

Disability coverage

401k with employer matching

Educational assistance

Job summary

Yunex Traffic seeks a Senior Support Engineer to provide advanced remote support for SEPAC controller software on m60, 2070, and blade controllers. You will diagnose issues in controller operation, timing configuration, and field device integration, analyzing logs to identify root causes in live traffic environments.

Role requires strong troubleshooting across software, firmware, and hardware interfaces, plus collaboration with field technicians and engineering to resolve issues and document

Qualifications

• Bachelor’s degree in Electrical Engineering, Civil Engineering, Computer Science, Systems Engineering, or related field.
• 5–10 years of experience supporting traffic signal systems or ITS field infrastructure.
• Direct experience with traffic signal controllers (m60, 2070, blade, or comparable platforms).
• Experience supporting or configuring controller software such as SEPAC (or equivalent).
• Strong understanding of traffic signal operations, timing plans, coordination, TSP, and preemption.
• Experience troubleshooting across controller software, firmware, communications, and hardware interfaces.
• Working knowledge of controller-to-center communications and networking concepts.
• Familiarity with ATMS platforms sufficient to troubleshoot integration-related issues.
• Experience with NTCIP or other traffic controller communication standards.
• Proficiency using diagnostic tools, logs, and trace analysis to resolve issues.
• Strong analytical, documentation, and customer communication skills.

Responsibilities

• Provide advanced remote support for SEPAC controller software on m60, 2070, and blade traffic controllers.
• Diagnose issues involving controller operation, firmware behavior, timing configuration, and field device integration.
• Analyze logs, trace files, and configuration data to identify root causes in live traffic environments.
• Troubleshoot communication between controllers and central systems, including interface, protocol, and network issues.
• Perform system health checks focusing on controller stability and communications integrity.
• Collaborate with field technicians and engineering teams to resolve issues and validate corrective actions.
• Escalate software or firmware defects with clear technical documentation and root cause analysis.
• Maintain detailed and accurate documentation of incidents, configurations, and resolutions.
• Guide customers and field personnel on controller configuration, diagnostics, and best practices.
• Support software upgrades, deployments, and customer onboarding activities related to controller systems.
• Contribute to knowledge base development including troubleshooting guides and reusable support materials.
• Identify recurring issues and contribute to continuous improvement of controller configurations and support processes.
• Support controller-to-center interactions when ATMS integration issues are involved.

Skills

Traffic controllers

SEPAC

Networking

Diagnostics

Documentation

Field integration

ATMS

NTCIP

Customer comms

Education

Bachelor’s degree

Tools

Controller tools

Logs/trace tools

Job description

Yunex Traffic seeks a Senior Support Engineer to provide advanced remote support for SEPAC controller software on m60, 2070, and blade controllers. You will diagnose issues in controller operation, timing configuration, and field device integration, analyzing logs to identify root causes in live traffic environments.

Role requires strong troubleshooting across software, firmware, and hardware interfaces, plus collaboration with field technicians and engineering to resolve issues and document