Remote Senior Insurance Compliance & Regulatory Lead

Jerry.ai; Colorado; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

100% Remote Work

Full Benefits

Job summary

Jerry.ai is hiring an Insurance Compliance & Regulatory Senior Lead to join our Insurance Operations team. This remote role reports to the Senior Manager of Insurance Ops and focuses on building robust compliance frameworks and coordinating with regulators, carrier partners, and product teams.

The ideal candidate has 5+ years in insurance, including 3+ years in regulatory compliance, and a proven track record managing state inquiries and audits.

Qualifications

• Active Property & Casualty (P&C) license required (or willingness to obtain it quickly).
• 5+ years of insurance experience, including 3+ years in state regulatory compliance.
• 2+ years in a team lead, managerial, or supervisory role preferred.
• Proven track record of directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships.
• Strong knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards.

Responsibilities

• Lead Escalation Operations: Oversee the end-to-end investigation and de-escalation framework for critical customer complaints, acting as the final point of escalation for complex issues.
• Own DOI and Insurance Carrier Responses: Manage carrier audits and state regulatory complaint workflows; author, review, and finalize official correspondence to state departments of insurance, carrier partners, and consumers.
• Systemic Root-Cause Resolution: Partner with Legal, Product, and Engineering to convert audit findings and complaint trends into product changes, automated checks, and process fixes.
• Complaint Log & Compliance Controls: Own the complaint log and the workflows behind it, keeping records accurate and audit-ready for market conduct examinations and state data calls, and meeting statutory deadlines and internal SLAs.
• Carrier Relationship & Claims Support: Serve as the primary operational liaison for carrier partners during high-stakes claims investigations, regulatory inquiries, and information audits.
• Team Guidance & Coaching: Provide operational guidance, quality oversight, and subject-matter expertise to team members handling customer service, compliance, and claims support.
• Regulatory Reporting & Documentation: Maintain accurate, audit-ready records of complaint trends, regulatory correspondence, and resolution timelines to support timely responses to DOI inquiries and to inform leadership of emerging compliance risk areas.

Skills

Regulatory compliance

Leadership

Stakeholder management

Data analysis

Education

Bachelor's degree

Job description

Jerry.ai is hiring an Insurance Compliance & Regulatory Senior Lead to join our Insurance Operations team. This remote role reports to the Senior Manager of Insurance Ops and focuses on building robust compliance frameworks and coordinating with regulators, carrier partners, and product teams.

The ideal candidate has 5+ years in insurance, including 3+ years in regulatory compliance, and a proven track record managing state inquiries and audits.