Remote Senior Insurance Compliance & Regulatory Lead

Jerry.ai; Illinois; Remote; USD 130.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remote work

Full benefits

401(k) matching

Zusammenfassung

Jerry.ai is seeking an Insurance Compliance & Regulatory Senior Lead to join our Insurance Operations team. Reporting to the Senior Manager of Insurance Ops, this role demands building rigorous compliance frameworks and coordinating with state regulators and carrier partners.

The ideal candidate will lead escalation operations, manage DOI responses, and drive root-cause fixes with Legal, Product, and Engineering. This remote role offers strong benefits and cross-functional impact.

Qualifikationen

• Active Property & Casualty (P&C) license is required (or willingness to obtain it quickly).
• 5+ years of insurance experience, including 3+ years in state insurance and regulatory compliance.
• 2+ years in a team lead, managerial, or supervisory role preferred.
• Proven track record of directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships.
• Working knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards.
• Exceptional executive-level written and verbal communication skills with an eye for legal and compliance detail.
• Strong analytical mindset with experience using data to drive cross-functional product and operational improvements.
• Bachelor’s degree preferred (or equivalent practical leadership experience).

Aufgaben

• Lead Escalation Operations: Oversee the end-to-end investigation and de-escalation framework for critical customer complaints.
• Own DOI and Insurance Carrier Responses: Manage carrier audits and state regulatory complaint workflows; author, review, and finalize official correspondence to state departments of insurance, carrier partners, and consumers.
• Systemic Root-Cause Resolution: Partner with Legal, Product, and Engineering to convert audit findings and complaint trends into product changes, automated checks, and process fixes.
• Complaint Log & Compliance Controls: Own the complaint log and the workflows behind it, keeping records accurate and audit-ready for market conduct examinations and state data calls, and meeting statutory deadlines and internal SLAs.
• Carrier Relationship & Claims Support: Serve as the primary operational liaison for carrier partners during high-stakes claims investigations, regulatory inquiries, and information audits.
• Team Guidance & Coaching: Provide operational guidance, quality oversight, and subject-matter expertise to team members handling customer service, compliance, and claims support.
• Regulatory Reporting & Documentation: Maintain accurate, audit-ready records of complaint trends, regulatory correspondence, and resolution timelines to support timely responses to DOI inquiries and to inform leadership of emerging compliance risk areas.

Kenntnisse

Regulatory compliance

Regulatory investigations

Data analysis

Leadership

Risk management

Ausbildung

Bachelor’s degree

Jobbeschreibung

Jerry.ai is seeking an Insurance Compliance & Regulatory Senior Lead to join our Insurance Operations team. Reporting to the Senior Manager of Insurance Ops, this role demands building rigorous compliance frameworks and coordinating with state regulators and carrier partners.

The ideal candidate will lead escalation operations, manage DOI responses, and drive root-cause fixes with Legal, Product, and Engineering. This remote role offers strong benefits and cross-functional impact.