Remote Senior Insurance Accounts Associate

Insurance Office of America; Owensboro (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick 时间

Job summary

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines. This role supports the account team, Producer, and handles moderate accounts under supervision, ensuring service quality and proper coverage. The position offers remote work with potential hybrid onsite in the Eastern/Central time zones. Ideal candidate has 3+ years in insurance customer service, knowledge of brokerage, active licensing, and strong organizational skills.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required; CISR designation preferred when available.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Direct day-to-day activities of Team Support/Receptionist and Account Assistant.
• Track policy expirations and ensure renewals are timely.
• Process endorsements, audits, cancellations, reinstatements, and related documents.
• Support new and renewal business by gathering underwriting information and submissions.
• Review contracts to ensure proper coverages.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and data accuracy.
• Communicate workload status with the account team.
• Deliver proactive service and uphold IOA values.

Skills

Insurance customer service

Insurance brokerage knowledge

Analytical skills

Communication & multitasking

MS Office

Education

High School Diploma or equivalent

CISR preferred

Tools

MS Office (Outlook Word Excel)

Job description

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines. This role supports the account team, Producer, and handles moderate accounts under supervision, ensuring service quality and proper coverage. The position offers remote work with potential hybrid onsite in the Eastern/Central time zones. Ideal candidate has 3+ years in insurance customer service, knowledge of brokerage, active licensing, and strong organizational skills.